The insurance industry has seen significant, and likely permanent, change due to the COVID-19 pandemic. This has been seen across every area of the insurance lifecycle, from product development to policy management. Remote working and social distancing have disrupted the usual sales cycle and made it harder to engage with customers. In addition, customers are demanding new and different products to address economic and lifestyle changes. So, how can insurers adapt to these challenges and what other changes can insurers expect in the future?
Our CEO and Co-founder, John Brisco, sat down with Business Reporter to give our view on how insurers can be successful in the post-Covid future. Check out the video below to watch the full interview.