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CASE STUDY

Group Benefits Carrier Cuts Launch Time by 80%

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Company Background

This A++ rated group benefits carrier provides Dental, Vision, Life, and other coverages to employers and their workforces, while also serving as a third-party administrator (TPA) for absence management.

As part of their digital strategy, they offer brokers self-service tools to generate quotes and assess eligibility, and give enrolled members access to claims and policy details—all through integrated Salesforce interfaces.

With a strong reputation for operational excellence and compliance, the carrier continues to invest in scalable, tech-enabled solutions.

Client Challenge

The carrier’s actuarial team managed complex Excel-based pricing models for each coverage type—built to reflect the nuances of group benefits products and regulations. But turning those models into something usable across systems meant manually re-coding them into core platforms, a slow and error-prone process.

To keep up with demand, the organization relied heavily on external consultants, adding significant cost while still facing delays. With compliance requirements growing more stringent and product cycles under pressure, the team needed a faster, more reliable way to operationalize their pricing logic.

Our
Solution

From spreadsheet to system-ready: Coherent Spark turned pricing logic into real-time APIs.

Instead of rebuilding Excel models line by line, the carrier used Coherent Spark to host their actuarial pricing logic directly—transforming complex spreadsheets into governed APIs. These APIs were integrated with Salesforce and other core platforms, making real-time pricing available exactly where brokers and business teams needed it.

With Spark, pricing updates could be made directly by the business, without relying on IT or consultants. Each change was version-controlled and audit-logged, giving actuarial and compliance teams the oversight they needed in a regulated environment.

By eliminating manual rework and putting control back in the hands of the business, Coherent Spark helped the carrier move faster, reduce cost, and maintain full transparency across their pricing operations.

The Results

80% faster product launches

Business teams deployed updates in a fraction of the time, accelerating speed to market without IT bottlenecks.

50% cost reduction

Eliminated consultant spend and manual rework by using Coherent Spark to operationalize Excel models directly.

Audit-Ready Transparency

Each pricing change is version-controlled and logged, reducing compliance risk and supporting governance.

Excel Control, System Power

Actuarial logic remains in Excel, but now powers Salesforce and core systems through scalable APIs.

What could you launch faster if you didn’t have to wait on IT?

With Coherent Spark, you can use the Excel logic you already have to power real-time pricing—no rework, no delays.
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