Policy management has always been an area that is difficult for insurers to tackle. It is built on legacy systems where change is slow and innovation is a lengthy process. However, there are real benefits to automating some of these processes, from engaging customers at the right time through automated communication, to saving costs through improved operational efficiency.
For our take on the benefits of automating parts of policy management, check out the video below, with our Chief Technology Officer, Peter Roschke.
Chief Technology Officer
Peter helps Coherent’s clients identify transformation opportunities – from reforming distribution structures and commission systems, to improving customer engagement through our product suite. Peter is a senior transformation executive with 25+ years of technology experience in global insurance companies across Asia Pacific, North America and Europe. Prior to joining Coherent he was Regional CTO at AXA Asia. Throughout his career, Peter has been instrumental in navigating changing markets, leading large-scale programs, and expanding technical capabilities to deliver business results.