Trends in insurance products will naturally follow changes in the wider society and macroeconomic market as well as expectations from the customer base. This often includes changes in customer behaviour or desire, as well as lifestyle or financial changes. With COVID-19 creating big changes in many areas including health and personal finance, insurance products will also need to become more nuanced to stay relevant to customer needs.
Check out the video below with our Head of Solutions, Daniel Morgan, to hear what we think the key trends are for insurance products.
Head of Solutions
Daniel is our Head of Solutions at Coherent. He oversees the development of Coherent’s innovative product suite. Over the past 10 years working across more than 25 countries, Daniel has recognised the systemic challenges facing insurers. Building on this knowledge, he has been able to identify and implement technology solutions that change preconceptions and drive positive change. Throughout his career, Daniel has heard people say “but we’ve always done it that way”. His mantra is to refuse to accept that things should stay the way they are!